Frequently Asked Questions
How do I order a DermaWand?How do I contact DermaWand?
Why did I receive two confirmation emails when I only ordered 1 DermaWand?
Can I pay with a Personal Check or Money Order?
Do I have to pay with a credit card over the internet?
How do I order a DermaWand to ship to Canada?
How do I return my product?
The bulb on my DermaWand is broken, how do I get it replaced?
My DermaWand is still under warranty, how do I get it fixed?
What is the Picture Proof Guarantee?
How often do I use DermaWand?
What does Oxygenate mean in relation to the DermaWand?
Can I use the DermaWand for specific diagnosed skin disorders or health concerns?
Can I use DermaWand with other products?
Does the DermaWand hurt or sting?
How does the DermaWand promote skin rejuvenation?
Can I use the DermaWand on my body, like my neck or arms or tummy?
Will the DermaWand help reduce the appearance of pore size?
Does the DermaWand help treat acne?
What is the guarantee?
How does my order ship?
What is the charge for Shipping and Handling?
What are the charges for shipping outside the Continental United States?
How do I unsubscribe from your email list?
How do I order a DermaWand?
You can order a DermaWand here online on our secure website with your credit card information. Or if you prefer to speak with a customer representative, call 1-800-619-3909 and they can take your order over the phone. You can also send in a check or money order. For this information see the Payment Options FAQ.Top
DermaWand Contact Information
1-866-677-0993 between the hours of 7:00 am – 7:00 pm PT.
DermaWand
15820 Euclid Avenue
Chino, CA 91708-9162
For any question related to ‘returns’ please add in ‘Returns Division’ after DermaWand
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Why did I receive two confirmation emails when I only ordered 1 DermaWand?
If you have received two confirmation emails, this is not an error! The second confirmation received is for the DermaVital Elite Skincare Package. This is a monthly delivery service that you signed up for by clicking "YES" after you placed your order for the DermaWand. If you are no longer interested in signing up for the Elite Skincare Club, please email customerservice@dermawand.com and give them your name, order number and reason for canceling.Top
Can I pay with a Personal Check or Money Order?
If you would like to pay by check or money order, please make it for the full amount of the order - $134.75 (add tax if applicable to your state) and send it to:
DermaWand
15820 Euclid Avenue
Chino, CA 91708-9162
Please make sure to include your name and the address where you would like the products to ship printed CLEARLY on a separate piece of paper with your check or money order. Sorry, we cannot accept the payment plan for check order customers. If paying by check or money order, the amount must be paid up front in full. If you have any questions please call customer service at 1-866-677-0993.
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Do I have to pay with a credit card over the internet?
If you do not feel comfortable placing your credit card information over the internet, customer service can take your credit card information securely over the phone. Just call 1-866-677-0993 and one of our customer service agents would be glad to help you.DermaWand currently accepts all major credit cards.
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How do I order a DermaWand to ship to Canada?
Dermawand.com is currently unable to process internet orders to Canada. Your business is important to us and we apologize for the inconvenience.Please contact Customer Service at 1-888-819-3005 to place your order by phone.
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How do I return my product?
DermaWand has a 30 day return policy. If you are unsatisfied with your DermaWand – Return it within the first 30 days and you will be credited the amount paid.You must follow these instructions to properly receive credit:
1- Call Customer Service at 1-866-677-0993 to obtain a “RMA” (return merchandise authorization)
2- Write the “RMA” on the outside of the shipping box in a visible area.
3- Include your name and address and “RMA” on a card inside the box.
4- Return the products to:
DermaWand Returns Division
15820 Euclid Avenue
Chino, CA 91708-9162
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The bulb on my DermaWand is broken, how do I get it replaced?
If the bulb on your DermaWand broke, send the broken DermaWand and a check or money order for $25 to:DermaWand - Repairs
15820 Euclid Avenue
Chino, CA 91708-9162
We will fix your DermaWand and have it sent back to you ASAP.
Broken bulbs are not covered by the 5 or 10 year DermaWand Warranty. For the entire warranty please see the Extended Warranty section of this FAQ.
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My DermaWand is still under warranty, how do I get it fixed?
If the bulb on your DermaWand broke, please see the Broken DermaWand Bulbs section of this FAQ.If your DermaWand stopped working send it back along with a card CLEARLY stating your name and ship to address as well as the problem you are experiencing. Send your broken DermaWand to:
DermaWand - Repairs
15820 Euclid Avenue
Chino, CA 91708-9162
We will fix your DermaWand and have it sent back to you ASAP.
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What is the Picture Proof Guarantee?
Take a picture of your face. Then in 30 days, take another picture. We guarantee if you’ve been using the DermaWand every day as directed, you should see dramatic results.Top
How often do I use DermaWand?
Three minutes every morning and evening – more is not better with the DermaWand. With your order you will receive a DVD showing how to do an instant face lift and other tips to get the most out of your DermaWand.Top
What does Oxygenate mean in relation to the DermaWand?
The thermal tip creates enriched purified oxygen, which is put in contact with your skin during use.Top
Can I use the DermaWand for specific diagnosed skin disorders or health concerns?
The DermaWand is not designed to treat skin disorders. If you are concerned, consult your doctor before starting a DermaWand routine. Do not use the DermaWand on skin that is prone to excessive amounts of broken capillaries or to a Rosacea condition. If you have just a few broken capillaries, this is not a problem.Do not use the DermaWand in mucous membranes (eyes, mouth, nose etc.) The DermaWand is not to be used internally.
Do not use the DermaWand if you have a pacemaker or other electrical medical device. If you are not sure, consult your physician.
If you are pregnant, or if you suspect that you are pregnant, we recommend you postpone use of your DermaWand.
DermaWand makes no claims to diagnose, mitigate, treat or correct specific skin disorders or diseases. DermaWand is for relaxation or cosmetic use only.
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Can I use DermaWand with other products?
You can use the DermaWand with any skin care products you are currently using. With your DermaWand, we have included our DermaVitál skin care line FREE!DermaVitál was specially formulated to work along with your DermaWand, however, the DermaWand can work with the products you are currently using, in fact, it will help your products work better! Just add the 3 minute exercises to your current skin care routine morning and evening. Remember, with the DermaWand, you only need to use it for a few minutes, twice a day. More is not better.
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Does the DermaWand hurt or sting?
No, you will feel some stimulation upon contact with the tip but it does not sting, burn or harm. There is a toning dial on the end of the DermaWand. Start at the lowest setting, number 1 – over a few days you should turn up the dial to a setting that is comfortable for you.Top
How does the DermaWand promote skin rejuvenation?
Through the stimulating action of the tip, imitating thousands of tiny fingers, massaging the blood to the surface, bringing nutrients to rejuvenate your skin.Top
Can I use the DermaWand on my body, like my neck or arms or tummy?
You can use the DermaWand on all parts of your body. Face, neck, arms, legs, chest, anywhere you want to see results!Top
Will the DermaWand help reduce the appearance of pore size?
Yes, by 41%! The DermaWand can help clean build-up of debris in skin pores, reducing the pitted appearance.Top
Does the DermaWand help treat acne?
No, DermaWand is not specifically designed to treat acne. Talk to your doctor first.Top
What is the guarantee?
If for any reason you are not satisfied with your DermaWand and you wish to return it for a full refund, less shipping and handling charges, you must write a "Return Merchandise Authorization" (RMA) number clearly on the outside of the package in which you are returning the wand. To obtain your RMA, call customer service 1-866-677-0993 between the hours of 7:00 am – 7:00 pm PT. Give the operator your name, address, the date and how you purchased your DermaWand (e.g. from the internet) Also please give the customer service agent your phone number or preferably your email address so that we an contact you if there are any questions relating to your return or the processing of your refund. Returns are to be sent to:DermaWand - Repairs
15820 Euclid Avenue
Chino, CA 91708-9162
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How does my order ship?
Your package will leave our warehouse about 2 days after you place your order. Your package will be shipped from our warehouse in California and can take up to 14 business days to arrive. If you would like to know the status of your order, please email customerservice@dermawand.com. Please provide your name, contact information and order number. One of our customer service representatives will get back to you shortly.Top
What is the charge for Shipping and Handling?
$14.95 is charged for standard shipping. Shipping and Handling charges are not refundable and will not be credited if you return your DermaWand. Please call customer service with any questions regarding the shipping and handling policy.Top
What are the charges for shipping outside the Continental United States?
If you would like to ship outside of the continental US, please contact customer service at 1-866-677-0993 between the hours of 7:00 am – 7:00 pm PT, they will get a shipping quote for you.For shipments to Guam, Puerto Rico or Hawaii, an extra $4.95 will be charged for shipping and handling.
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How do I unsubscribe from your email list?
To unsubscribe from the email list, please click the unsubscribe link in your email, or email the webmaster.
DermaWand® and DermaVitál® are registered trademarks of International Commercial Television.